Sprout Social incident

Issues Replying to Nested Facebook Comments in the Smart Inbox

Minor Resolved View vendor source →

Sprout Social experienced a minor incident on August 15, 2024 affecting Sprout Social Web Application, lasting 48d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 06:07 PM UTC
Resolved
Oct 02, 2024, 07:20 PM UTC
Duration
48d 1h
Detected by Pingoru
Aug 15, 2024, 06:07 PM UTC

Affected components

Sprout Social Web Application

Update timeline

  1. identified Aug 15, 2024, 06:07 PM UTC

    Beginning on August 15th, Facebook is experiencing difficulties that are affecting nested comments in Sprout. As a result of these issues, you may experience errors when replying to Facebook comments that are nested 2 to 3 levels deep. Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.

  2. resolved Oct 02, 2024, 07:20 PM UTC

    This incident has been resolved.