Sprout Social incident

Replies to Nested Facebook Comments Not Appearing in the Conversation View

Minor Resolved View vendor source →

Sprout Social experienced a minor incident on October 2, 2024 affecting Sprout Social Web Application, lasting 78d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 07:25 PM UTC
Resolved
Dec 19, 2024, 10:12 PM UTC
Duration
78d 2h
Detected by Pingoru
Oct 02, 2024, 07:25 PM UTC

Affected components

Sprout Social Web Application

Update timeline

  1. identified Oct 02, 2024, 07:25 PM UTC

    Due to a Facebook issue, when replying to nested Facebook comments in Sprout, the reply appears in the Smart Inbox but not in the conversation view. Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.

  2. resolved Dec 19, 2024, 10:12 PM UTC

    This incident has been resolved.