Sprout Social experienced a minor incident on January 19, 2025 affecting Sprout Social Web Application and Sprout Social API, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Sprout Social Web ApplicationSprout Social API
Update timeline
- investigating Jan 19, 2025, 06:57 PM UTC
We are experiencing some issues publishing and performing message actions via the API for accounts based in the U.S. related to the TikTok ban. We have escalated these issues to TikTok and are actively monitoring the situation. TikTok has announced they are returning and that customers should expect only temporary service instability.
- investigating Jan 19, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
- resolved Jan 19, 2025, 10:25 PM UTC
This incident has been resolved.