Sprout Social experienced a critical incident on March 10, 2025 affecting Sprout Social Web Application, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2025, 02:26 PM UTC
Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Publishing, Reporting, and Listening features. These issues began at 5 AM CT on March 10. As a result, you may experience: - Missing Twitter/X messages in the Smart Inbox - Issues replying to Twitter/X messages in the Smart Inbox - Failed posts for Twitter/X - Twitter/X data not loading in Reports - Missing Twitter/X messages and data not loading in Listening We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring Mar 11, 2025, 08:35 AM UTC
Twitter/X's service is operational and we are monitoring the results.
- resolved Mar 11, 2025, 03:47 PM UTC
This incident has been resolved.