Sprout Social incident

Issues Associating Follow-up Messages to Cases

Notice Resolved View vendor source →

Sprout Social experienced a notice incident on April 28, 2025 affecting Sprout Social Web Application, lasting 6d 19h. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 06:57 PM UTC
Resolved
May 05, 2025, 02:46 PM UTC
Duration
6d 19h
Detected by Pingoru
Apr 28, 2025, 06:57 PM UTC

Affected components

Sprout Social Web Application

Update timeline

  1. identified Apr 28, 2025, 06:57 PM UTC

    On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases. Please subscribe to receive additional updates. We apologize for the inconvenience.

  2. resolved May 05, 2025, 02:46 PM UTC

    This incident has been resolved.