Sprout Social experienced a major incident on May 9, 2025 affecting Sprout Social Web Application, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Sprout Social Web Application
Update timeline
- investigating May 09, 2025, 06:43 PM UTC
Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features. As a result of these issues, you may experience: - Issues creating or editing Listening topics that include X as a source. - Issues loading X conversations in the Smart Inbox. - X data missing in Reports. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
- monitoring May 09, 2025, 07:59 PM UTC
X's service is operational and we are monitoring the results.
- resolved May 09, 2025, 09:33 PM UTC
This incident has been resolved.