SpotOn incident
Support Phone Lines are down - please use email
SpotOn experienced a notice incident on September 5, 2025 affecting Support Phone, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 07:47 PM UTC
We are experiencing an outage with our Telecom provider and unable to provide phone support. Please email [email protected] for any inquiries/issues or access our live chat on spoton.com. Our teams are working on a resolution. Please check our status page for updates
- monitoring Sep 05, 2025, 09:01 PM UTC
Our phone lines are beginning to recover as our telecom provider is coming back in service. If you are still unable to reach support via phone, please use our email [email protected]. Will provide update when we are fully resolved.
- resolved Sep 06, 2025, 12:26 AM UTC
This issue has been resolved and you can resume using the support lines. Thank you for your patience!