Spotlight Outage History

Started Jun 13, 2026, 05:44 PM UTC· resolved Jun 15, 2026, 05:07 PM UTC

1. monitoring Jun 13, 2026, 05:44 PM UTC

   We are pleased to announce that the upgrade is now complete! While everything is back up and running smoothly, you may occasionally need to refresh your session. If you encounter any issues, please try signing out, signing back in, and clearing your cache and cookies. If you are still encountering issues after trying these steps, please email our support team at [email protected] and we will investigate as soon as possible.

2. resolved Jun 15, 2026, 05:07 PM UTC

   This incident has been resolved.

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Started Jun 13, 2026, 08:32 AM UTC· resolved Jun 13, 2026, 05:06 PM UTC

1. investigating Jun 13, 2026, 08:32 AM UTC

   Please be aware that our system will be offline for essential maintenance this Saturday, June 13th. If you experience any issues accessing or using the site during this time, it is likely due to the scheduled upgrade. Thank you for your patience and understanding.

2. investigating Jun 13, 2026, 10:10 AM UTC

   We are continuing to work on upgrading our system. If you experience any issues accessing or using the site at the moment, it is likely due to the scheduled upgrade. Thank you for your patience and understanding.

3. investigating Jun 13, 2026, 03:09 PM UTC

   We have moved to the final stages of upgrading our system. If you experience any issues accessing or using the site at the moment, it is likely due to the scheduled upgrade. Thank you for your continued patience.

4. resolved Jun 13, 2026, 05:06 PM UTC

   This incident has been resolved.

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Started Apr 21, 2026, 08:29 AM UTC· resolved Apr 22, 2026, 08:29 AM UTC

1. investigating Apr 21, 2026, 08:29 AM UTC

   We’re aware that some Filmmakers members are experiencing missing media and incomplete credit dates on their profiles. This is being investigated as a matter of urgency and we’ll provide an update here as soon as we have one.

2. resolved Apr 22, 2026, 08:29 AM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 01:21 PM UTC· resolved Apr 17, 2026, 02:16 PM UTC

1. investigating Apr 16, 2026, 01:21 PM UTC

   We are aware of an issue affecting some of our members trying to reset their password. This may also be affecting some members trying to sign in via Filmmakers. This is being investigating as a matter of urgency.

2. resolved Apr 17, 2026, 02:16 PM UTC

   This incident has been resolved.

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Started Apr 15, 2026, 02:10 PM UTC· resolved Apr 15, 2026, 03:01 PM UTC

1. investigating Apr 15, 2026, 02:10 PM UTC

   We are aware of an issue affecting showreels on member profiles and are investigating as a matter of urgency.

2. investigating Apr 15, 2026, 02:14 PM UTC

   We are aware of an issue affecting media on member profiles and are investigating as a matter of urgency.

3. resolved Apr 15, 2026, 03:01 PM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 02:01 PM UTC· resolved Mar 20, 2026, 02:35 PM UTC

1. investigating Mar 20, 2026, 02:01 PM UTC

   We're currently experiencing issues with user accessing Spotlight.com and are investigating as a matter of urgency

2. investigating Mar 20, 2026, 02:28 PM UTC

   We are continuing to investigate this issue.

3. resolved Mar 20, 2026, 02:35 PM UTC

   This incident has been resolved.

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Started Jan 30, 2026, 10:17 AM UTC· resolved Jan 30, 2026, 11:05 AM UTC

1. investigating Jan 30, 2026, 10:17 AM UTC

   We are currently experiencing an issues with suggesting for breakdowns affecting both agents and performers and are looking into this as a matter if urgency.

2. investigating Jan 30, 2026, 11:05 AM UTC

   We are continuing to investigate this issue.

3. resolved Jan 30, 2026, 11:05 AM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 09:10 AM UTC· resolved Dec 05, 2025, 10:22 AM UTC

1. investigating Dec 05, 2025, 09:10 AM UTC

   We are aware that our website is currently down and are investigating urgently.

2. investigating Dec 05, 2025, 09:19 AM UTC

   An issue with one of our core networking infrastructure providers, Cloudfare, has caused the recent access issues to Spotlight. The provider has confirmed the issue and is looking to get this resolved as a matter of urgency.

3. resolved Dec 05, 2025, 10:22 AM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:06 PM UTC· resolved Nov 18, 2025, 12:14 PM UTC

1. investigating Nov 18, 2025, 12:06 PM UTC

   We are aware that there is an issue where the Spotlight website cannot be accessed at the moment. Our teams are working to get this resolved as soon as possible

2. resolved Nov 18, 2025, 12:14 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 09:51 AM UTC· resolved Oct 20, 2025, 03:26 PM UTC

1. investigating Oct 20, 2025, 09:51 AM UTC

   We are currently experiencing issues with our phone lines and are not able to answer any calls. Please email us at [email protected] and we will get back to you as soon as we can.

2. investigating Oct 20, 2025, 10:28 AM UTC

   We are continuing to investigate this issue.

3. resolved Oct 20, 2025, 03:26 PM UTC

   This incident has been resolved.

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Started Jun 25, 2025, 01:23 PM UTC· resolved Jun 25, 2025, 01:28 PM UTC

1. investigating Jun 25, 2025, 01:23 PM UTC

   We are aware that there is an issue with some members trying to sign into Spotlight. Our team are investigating this as a priority and we hope service to be restored as normal shortly.

2. resolved Jun 25, 2025, 01:28 PM UTC

   This incident has been resolved.

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Started Jun 12, 2025, 06:34 PM UTC· resolved Jun 12, 2025, 08:18 PM UTC

1. investigating Jun 12, 2025, 06:34 PM UTC

   We are aware that there is an issue where the Spotlight website cannot be accessed at the moment. This is being investigated by our development team and we will update this page as and when information is available. Please go to https://app.spotlight.com/ to access the platform.

2. resolved Jun 12, 2025, 08:18 PM UTC

   This incident has been resolved.

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Started Apr 03, 2025, 01:46 PM UTC· resolved Apr 03, 2025, 04:38 PM UTC

1. investigating Apr 03, 2025, 01:46 PM UTC

   We are aware of a current issue that may be affecting members profile photos. Our team are investigating this as a priority and we hope to get this resolved shortly.

2. resolved Apr 03, 2025, 04:38 PM UTC

   This incident has been resolved.

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Started Feb 05, 2025, 12:48 PM UTC· resolved Feb 05, 2025, 05:41 PM UTC

1. investigating Feb 05, 2025, 12:48 PM UTC

   We're currently experiencing some issues with user to user contact via Spotlight.com and our team are working to fix these.

2. resolved Feb 05, 2025, 05:41 PM UTC

   This incident has now been resolved and website functionality is back to normal. If you continue to experience any further issues please email [email protected] and our team can advise further. Thank you for your patience.

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Started Jan 07, 2025, 02:37 PM UTC· resolved Jan 07, 2025, 06:45 PM UTC

1. investigating Jan 07, 2025, 02:37 PM UTC

   We are currently investigating an issue impacting casting professionals viewing suggestions and are working to get this resolved as a matter of urgency

2. resolved Jan 07, 2025, 06:45 PM UTC

   This incident has been resolved.

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Started Nov 28, 2024, 01:07 PM UTC· resolved Nov 28, 2024, 01:16 PM UTC

1. investigating Nov 28, 2024, 01:07 PM UTC

   We are aware of an issue agents may be experiencing suggesting clients for breakdowns. Our team are investigating this as a priority and we hope service to be restored as normal shortly.

2. resolved Nov 28, 2024, 01:16 PM UTC

   This incident has been resolved.

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