Spotlight Outage History

We’re aware that some Filmmakers members are experiencing missing media and incomplete credit dates on their profiles. This is being investigated as a matter of urgency and we’ll provide an update here as soon as we have one.

We are aware of an issue affecting some of our members trying to reset their password. This may also be affecting some members trying to sign in via Filmmakers. This is being investigating as a matter of urgency.

We are aware of an issue affecting showreels on member profiles and are investigating as a matter of urgency.

We are aware of an issue affecting media on member profiles and are investigating as a matter of urgency.

We're currently experiencing issues with user accessing Spotlight.com and are investigating as a matter of urgency

We are continuing to investigate this issue.

We are currently experiencing an issues with suggesting for breakdowns affecting both agents and performers and are looking into this as a matter if urgency.

We are continuing to investigate this issue.

We are aware that our website is currently down and are investigating urgently.

An issue with one of our core networking infrastructure providers, Cloudfare, has caused the recent access issues to Spotlight. The provider has confirmed the issue and is looking to get this resolved as a matter of urgency.

We are aware that there is an issue where the Spotlight website cannot be accessed at the moment. Our teams are working to get this resolved as soon as possible

We are currently experiencing issues with our phone lines and are not able to answer any calls. Please email us at [email protected] and we will get back to you as soon as we can.

We are continuing to investigate this issue.

We are aware that there is an issue with some members trying to sign into Spotlight. Our team are investigating this as a priority and we hope service to be restored as normal shortly.

We are aware that there is an issue where the Spotlight website cannot be accessed at the moment. This is being investigated by our development team and we will update this page as and when information is available. Please go to https://app.spotlight.com/ to access the platform.

We are aware of a current issue that may be affecting members profile photos. Our team are investigating this as a priority and we hope to get this resolved shortly.

We're currently experiencing some issues with user to user contact via Spotlight.com and our team are working to fix these.

We are currently investigating an issue impacting casting professionals viewing suggestions and are working to get this resolved as a matter of urgency

We are aware of an issue agents may be experiencing suggesting clients for breakdowns. Our team are investigating this as a priority and we hope service to be restored as normal shortly.

We are currently experiencing an issues with our application system and are unable to accept or process any new applications. We are working closely with our partners to get this resolved as soon as possible. Please bear with us while we investigate this further.

We are continuing to investigate this issue.

We are aware of a current issue that may be affecting those using the site by either slowing down functionality or resulting in error messages. Our team are currently investigating this as a priority and we hope service to be restored as normal shortly.

We are aware of a current issue that may be affecting those using the site by either slowing down functionality or resulting in error messages. Our team are currently investigating this as a priority and we hope service to be restored as normal shortly.

We are currently aware of and investigating an issue on the site. While this occurs any profile changes or updates may take slightly longer than usual to process.

We are currently experiencing an issues with payments and are unable to take card payments online or over the phone. We are working closely with our partners to get this resolved as soon as possible. Please bear with us while we investigate this further.

We are currently experiencing 3DS card verification issues for brand new applications and are unable to take card payments at this time. We are working closely with our partners to get this resolved as soon as possible. Please bear with us while we investigate this further.

We are currently investigating an issue impacting some users across all user groups. If your profile has gone down, please don't worry we are working on reinstating this as a matter of urgency.