Spotify experienced a major incident on January 23, 2021 affecting Service, lasting 1657d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2021, 03:22 PM UTC
Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the songs in my playlists, Spotify will randomly stop the music, and it will not show in the control centre or on the locked screen. The only way to resume listening it to open the app and press play. However it doesn’t continue where it left off, it will play the song from the beginning, which is really annoying. I’ve tried clearing cache, restarting the app, reinstalled the app, restarting my phone, etc. But nothing has seemed to fix this. It happens with my phone only, not on any of my other devices. I’m at a loss on what I can do to fix this, any solution would be appreciated.
- resolved Aug 08, 2025, 10:16 AM UTC
Status changed to: Not Right Now