Spotify experienced a major incident on September 20, 2025 affecting Service, lasting 18d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Service
Update timeline
- investigating Sep 20, 2025, 03:49 PM UTC
We are receiving reports from users mentioning that they're unable to manage Family plans and change members through the website since the page is not loading correctly.
- resolved Oct 09, 2025, 02:17 PM UTC
Status changed to: Fixed