Splunk incident

Customers unable to install/upload apps | CINC-58054 (Major Outage)

Notice Resolved View vendor source →

Splunk experienced a notice incident on September 17, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 04:51 PM UTC
Resolved
Sep 17, 2024, 03:00 PM UTC
Duration
—
Detected by Pingoru
Sep 17, 2024, 04:51 PM UTC

Update timeline

  1. resolved Sep 17, 2024, 04:51 PM UTC

    We identified an issue impacting all Splunk Cloud customers regarding the upload and installation of apps due to the following error: "Unable to login with given credentials.". Splunkbase installs were not affected during this impact period. Summary: The issue has been fixed by correcting an incomplete SSL certificate chain for api.splunk.com. Details: During a recent update to the cert, the full chain was not included, causing errors for customers when uploading apps. We manually re-imported the certificate with the complete chain, resolving the error. Internal tests verified that the fix restored normal functionality.