Splunk OnCall Outage History

Splunk OnCall is up right now

Splunk OnCall had 8 outages in the last 2 years totaling 2406h 51m of downtime — averaging 0.3 incidents per month.

There were 8 Splunk OnCall outages since June 4, 2025 totaling 2406h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://victorops.statuspage.io

Major December 5, 2025

Splunk On-Call Service // Network Disruption

Detected by Pingoru
Dec 05, 2025, 09:52 PM UTC
Resolved
Dec 05, 2025, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 05, 2025, 09:52 PM UTC

    Splunk On-Call experienced an isolated network disruption between approximately 08:47 UTC - 09:12 UTC earlier today, December 5th. The functionality has since returned to operational. We apologize for any disruption or adverse impact this caused. Please contact Splunk On-Call support with any questions - https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →

Minor November 13, 2025

Splunk On-Call Email Alert Ingestions Disruption

Detected by Pingoru
Nov 13, 2025, 03:35 PM UTC
Resolved
Nov 13, 2025, 04:54 PM UTC
Duration
1h 19m
Affected: Alert Ingestion - Inbound email
Timeline · 3 updates
  1. investigating Nov 13, 2025, 03:35 PM UTC

    Splunk On-Call Email Alert Ingestion appears to be disrupted. Thanks for your patience while we investigate this issue. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

  2. monitoring Nov 13, 2025, 04:00 PM UTC

    We are now seeing successful delivery of email alerts in our system. We are moving status to monitoring while we investigate the cause for this disruption. Thanks for your patience while we continue to investigate. Updates to follow. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

  3. resolved Nov 13, 2025, 04:54 PM UTC

    We've identified this issue as stemming from a release by our Email Alert provider. Their release has been rolled back and now Email Alert delivery to On-Call is fully operational. Our apologies for this disruption. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →

Major November 6, 2025

Web UI and Mobile app loading issues

Detected by Pingoru
Nov 06, 2025, 07:01 AM UTC
Resolved
Nov 06, 2025, 09:18 AM UTC
Duration
2h 17m
Affected: Web Client (Portal)Android Client - Mobile AppiOS Client - Mobile App
Timeline · 3 updates
  1. investigating Nov 06, 2025, 07:01 AM UTC

    Splunk On-Call is currently experiencing loading issues on the web UI and mobile applications (iOS and Android). We are currently investigating this issue with urgency. Alert ingestion and paging notifications are unaffected. We will update this page as our investigation progresses. Thank you for your patience. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

  2. monitoring Nov 06, 2025, 07:20 AM UTC

    We experienced a CPU spike that caused loading issues in both the mobile applications and the web UI. To address the issue, we restarted our servers and, out of an abundance of caution, reverted a recent deployment. We are actively monitoring the systems to confirm that these actions have fully resolved the problem.

  3. resolved Nov 06, 2025, 09:18 AM UTC

    This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →

Minor August 13, 2025

We are currently investigating a problem regarding the availability of the iOS On-Call Mobile App in the Apple App Store.

Detected by Pingoru
Aug 13, 2025, 09:47 PM UTC
Resolved
Aug 13, 2025, 11:00 PM UTC
Duration
1h 13m
Affected: iOS Client - Mobile App
Timeline · 2 updates
  1. investigating Aug 13, 2025, 09:47 PM UTC

    Please bear with us while we troubleshoot this issue; updates will follow. Note, this issue DOES NOT affect the functionality of previously downloaded iOS apps. Android is unaffected. For questions or concerns regarding the iOS Mobile App availability, please reach out to Splunk On-Call Support: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/contact-splunk-on-call-support

  2. resolved Aug 13, 2025, 11:00 PM UTC

    This incident has been resolved. The iOS Mobile App for On-Call is once again available in the Apple App Store. Apologies for any inconvenience! Please send any questions regarding this issue to Splunk On-Call Support: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →

Major June 4, 2025

Splunk On-Call Portal Unavailable on Web and Mobile - Still Ingesting Alerts & Notifications

Detected by Pingoru
Jun 04, 2025, 07:55 AM UTC
Resolved
Jun 04, 2025, 09:45 AM UTC
Duration
1h 49m
Affected: Web Client (Portal)Android Client - Mobile AppiOS Client - Mobile App
Timeline · 5 updates
  1. investigating Jun 04, 2025, 07:55 AM UTC

    The Splunk On-Call portal is currently unavailable via web and mobile. We are actively working to resolve this issue as quickly as possible. If you have any immediate questions or concerns, our support team is standing by to respond: 1 (855) 775-8657 https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/

  2. identified Jun 04, 2025, 08:27 AM UTC

    We've identified this issue related to a deploy inadvertently impacting our databases and are working to stabilize. The Web Client is coming back on line now. Thank you for your patience while we coming back on line.

  3. monitoring Jun 04, 2025, 08:36 AM UTC

    Update: A fix has been implemented and we are monitoring the issue. The On-Call timeline is still experiencing loading issues. We are seeing high alert-lag across the platform.

  4. monitoring Jun 04, 2025, 08:56 AM UTC

    We continue to monitor the situation. We are still experiencing high alert lag. The Web Client and Mobile Apps are now accessible. Thanks for your patience while we continue to work this issue to resolution.

  5. resolved Jun 04, 2025, 09:45 AM UTC

    This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

Read the full incident report →