Splunk OnCall incident
Splunk On-Call Portal Unavailable on Web and Mobile - Still Ingesting Alerts & Notifications
Splunk OnCall experienced a major incident on June 4, 2025 affecting Web Client (Portal) and Android Client - Mobile App and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2025, 07:55 AM UTC
The Splunk On-Call portal is currently unavailable via web and mobile. We are actively working to resolve this issue as quickly as possible. If you have any immediate questions or concerns, our support team is standing by to respond: 1 (855) 775-8657 https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/
- identified Jun 04, 2025, 08:27 AM UTC
We've identified this issue related to a deploy inadvertently impacting our databases and are working to stabilize. The Web Client is coming back on line now. Thank you for your patience while we coming back on line.
- monitoring Jun 04, 2025, 08:36 AM UTC
Update: A fix has been implemented and we are monitoring the issue. The On-Call timeline is still experiencing loading issues. We are seeing high alert-lag across the platform.
- monitoring Jun 04, 2025, 08:56 AM UTC
We continue to monitor the situation. We are still experiencing high alert lag. The Web Client and Mobile Apps are now accessible. Thanks for your patience while we continue to work this issue to resolution.
- resolved Jun 04, 2025, 09:45 AM UTC
This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support