Splunk On-Call - Disruption to Custom Paging Policies functionality
Affected: Notifications - Custom Paging Policies
Splunk OnCall Outage History
Splunk OnCall is up right nowSplunk OnCall had 12 outages in the last 2 years totaling 2418h 19m of downtime — averaging 0.5 incidents per month.
There were 12 Splunk OnCall outages since May 31, 2024 totaling 2418h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Splunk On-Call Service // Network Disruption
Timeline · 1 update
- resolved Dec 05, 2025, 09:52 PM UTC
Splunk On-Call experienced an isolated network disruption between approximately 08:47 UTC - 09:12 UTC earlier today, December 5th. The functionality has since returned to operational. We apologize for any disruption or adverse impact this caused. Please contact Splunk On-Call support with any questions - https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
Splunk On-Call Email Alert Ingestions Disruption
Affected: Alert Ingestion - Inbound email
Timeline · 3 updates
- investigating Nov 13, 2025, 03:35 PM UTC
Splunk On-Call Email Alert Ingestion appears to be disrupted. Thanks for your patience while we investigate this issue. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
- monitoring Nov 13, 2025, 04:00 PM UTC
We are now seeing successful delivery of email alerts in our system. We are moving status to monitoring while we investigate the cause for this disruption. Thanks for your patience while we continue to investigate. Updates to follow. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
- resolved Nov 13, 2025, 04:54 PM UTC
We've identified this issue as stemming from a release by our Email Alert provider. Their release has been rolled back and now Email Alert delivery to On-Call is fully operational. Our apologies for this disruption. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
Web UI and Mobile app loading issues
Affected: Web Client (Portal)Android Client - Mobile AppiOS Client - Mobile App
Timeline · 3 updates
- investigating Nov 06, 2025, 07:01 AM UTC
Splunk On-Call is currently experiencing loading issues on the web UI and mobile applications (iOS and Android). We are currently investigating this issue with urgency. Alert ingestion and paging notifications are unaffected. We will update this page as our investigation progresses. Thank you for your patience. Contact Us: https://help.splunk.com/en/splunk-enterprise/alert-and-respond/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
- monitoring Nov 06, 2025, 07:20 AM UTC
We experienced a CPU spike that caused loading issues in both the mobile applications and the web UI. To address the issue, we restarted our servers and, out of an abundance of caution, reverted a recent deployment. We are actively monitoring the systems to confirm that these actions have fully resolved the problem.
- resolved Nov 06, 2025, 09:18 AM UTC
This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
We are currently investigating a problem regarding the performance of SMS and Voice notification delivery.
Affected: Notifications - SMSNotifications - PhoneNotifications - WhatsApp
Timeline · 8 updates
Splunk On-Call Reporting - On-Call Review Report data is degraded
Affected: Reporting
Timeline · 12 updates
We are currently investigating a problem regarding the availability of the iOS On-Call Mobile App in the Apple App Store.
Affected: iOS Client - Mobile App
Timeline · 2 updates
- investigating Aug 13, 2025, 09:47 PM UTC
Please bear with us while we troubleshoot this issue; updates will follow. Note, this issue DOES NOT affect the functionality of previously downloaded iOS apps. Android is unaffected. For questions or concerns regarding the iOS Mobile App availability, please reach out to Splunk On-Call Support: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/contact-splunk-on-call-support
- resolved Aug 13, 2025, 11:00 PM UTC
This incident has been resolved. The iOS Mobile App for On-Call is once again available in the Apple App Store. Apologies for any inconvenience! Please send any questions regarding this issue to Splunk On-Call Support: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
Splunk On-Call Portal Unavailable on Web and Mobile - Still Ingesting Alerts & Notifications
Affected: Web Client (Portal)Android Client - Mobile AppiOS Client - Mobile App
Timeline · 5 updates
- investigating Jun 04, 2025, 07:55 AM UTC
The Splunk On-Call portal is currently unavailable via web and mobile. We are actively working to resolve this issue as quickly as possible. If you have any immediate questions or concerns, our support team is standing by to respond: 1 (855) 775-8657 https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/
- identified Jun 04, 2025, 08:27 AM UTC
We've identified this issue related to a deploy inadvertently impacting our databases and are working to stabilize. The Web Client is coming back on line now. Thank you for your patience while we coming back on line.
- monitoring Jun 04, 2025, 08:36 AM UTC
Update: A fix has been implemented and we are monitoring the issue. The On-Call timeline is still experiencing loading issues. We are seeing high alert-lag across the platform.
- monitoring Jun 04, 2025, 08:56 AM UTC
We continue to monitor the situation. We are still experiencing high alert lag. The Web Client and Mobile Apps are now accessible. Thanks for your patience while we continue to work this issue to resolution.
- resolved Jun 04, 2025, 09:45 AM UTC
This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any questions. https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
Alert Ingestion - Inbound Emails - Down
Affected: Alert Ingestion - Inbound email
Timeline · 4 updates
- investigating May 14, 2025, 05:25 PM UTC
Emails sent to the Generic Email Endpoint Integration are not being ingested by On-Call. These emails are not creating incidents or other alerts as expected. All other Integrations and On-Call incident operations are fully operational at this time. We are currently investigating this issue. Please monitor this Statuspage for the most up to date information, we will post another update shortly
- identified May 14, 2025, 05:59 PM UTC
We have identified the source of this issue and are actively working to deploy a fix.
- monitoring May 14, 2025, 09:25 PM UTC
A fix has been implemented and we are monitoring the results. Stand by for confirmation
- resolved May 14, 2025, 10:25 PM UTC
This incident is now resolved. Alert Ingestion - Inbound email is now fully operational. We apologize for this inconvenience. If you continue to experience issues with your inbound email alerts, please reach out to On-Call Support as soon as possible! https://docs.splunk.com/observability/en/sp-oncall/admin/get-started/spoc-support.html
Splunk On-Call is experiencing disruptions for Single Sign On (SSO) functionality
Affected: Single Sign On
Timeline · 4 updates
- investigating Oct 26, 2024, 09:45 AM UTC
Please bear with us while we investigate this issue—impacted components Single Sign On (SSO) Updates to follow. We apologize for this inconvenience. Please reach out to On-Call Support with any questions. https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/
- identified Oct 26, 2024, 10:23 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 26, 2024, 10:52 AM UTC
A fix has been implemented and we are monitoring the solution. SSO is back to an operational state.
- resolved Oct 26, 2024, 11:03 AM UTC
This incident has been resolved. Single Sign On (SSO) is fully operational. We apologize for this inconvenience. If you continue to experience issues with your SSO connections, please reach out to On-Call Support as soon as possible! https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/
We are currently investigating a problem regarding the performance of our MS Team integration. Please bear with us while we troubleshoot this issue — updates to follow.
Affected: MS Teams - Add On
Timeline · 2 updates
- investigating Sep 02, 2024, 03:51 AM UTC
We are investigating reports of issues with our MS Teams integration, specifically posts from On-Call to MS Teams. Please bear with us as we continue to look into this issue.
- resolved Sep 02, 2024, 05:44 AM UTC
The issue has been identified and resolved; apologies for any inconvenience! Please direct any questions regarding this incident to On-Call Support: https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/
On-Call is currently experiencing Web Client page loading issues in some regions
Affected: Web Client (Portal)
Timeline · 4 updates
- investigating May 31, 2024, 01:25 PM UTC
Please bear with us while we investigate this issue—impacted pages: Users, Settings, Teams. Updates to follow. We apologize for this inconvenience. Please reach out to On-Call Support with any questions. https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/
- monitoring May 31, 2024, 02:17 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for this inconvenience. If you continue to experience issues with page loading in the web client, don't hesitate to get in touch with On-Call Support: https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/ Updates to follow.
- monitoring May 31, 2024, 03:59 PM UTC
Our recent fix has resolved much of the issue, but we will remain in a monitoring state for more testing. If you are experiencing loading issues when navigating to the Teams tab, refreshing the page from your browser should alleviate the issue. Again, we apologize for this inconvenience. If you continue to experience issues with page loading in the web client, don't hesitate to get in touch with On-Call Support: https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/
- resolved May 31, 2024, 04:43 PM UTC
This incident has been resolved. Page loading in the Web client has returned to normal functionality. All systems are operational. Thank you for your continued patience as we worked this issue to resolution. Please reach out to On-Call Support with any questions. https://help.victorops.com/knowledge-base/how-to-contact-splunk-on-call-support/