Splunk Observability Cloud US2 incident

Dropping a subset of metrics in us2

Major Resolved View vendor source →

Splunk Observability Cloud US2 experienced a major incident on April 20, 2026 affecting Datapoint Ingest and Splunk APM Monitoring MetricSets and 1 more component, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 02:30 PM UTC
Resolved
Apr 20, 2026, 06:09 PM UTC
Duration
3h 39m
Detected by Pingoru
Apr 20, 2026, 02:30 PM UTC

Affected components

Datapoint IngestSplunk APM Monitoring MetricSetsSplunk APM Troubleshooting MetricSets

Update timeline

  1. investigating Apr 20, 2026, 03:51 PM UTC

    We are currently dropping a subset of metrics. We are currently working on identifying the root cause.

  2. investigating Apr 20, 2026, 04:23 PM UTC

    We are currently dropping a subset of metrics while also seeing degraded performance in charts. We continue working on identifying the root cause.

  3. investigating Apr 20, 2026, 04:58 PM UTC

    We are currently dropping a subset of metrics while also seeing degraded performance in charts. We continue working on identifying the root cause.

  4. monitoring Apr 20, 2026, 05:09 PM UTC

    A fix has been implemented and we are currently monitoring the service recovery process.

  5. resolved Apr 20, 2026, 06:09 PM UTC

    We have confirmed the fix put in place by our engineering teams has successfully mitigated impact and functionality has been fully restored in the US2 region.