Splunk Observability Cloud US2 incident

Datapoints Being Dropped on US2

Critical Resolved View vendor source →

Splunk Observability Cloud US2 experienced a critical incident on August 20, 2026 affecting Datapoint Ingest, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 03:19 PM UTC
Resolved
Aug 20, 2026, 06:45 PM UTC
Duration
3h 26m
Detected by Pingoru
Aug 20, 2026, 03:19 PM UTC

Affected components

Datapoint Ingest

Update timeline

  1. investigating Aug 20, 2026, 03:19 PM UTC

    Datapoint ingest is affected and we are dropping datapoints. This started at around 08/20/2026 8:01am PST. We are investigating and will provide an update every 15 mins.

  2. investigating Aug 20, 2026, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 20, 2026, 04:10 PM UTC

    We have identified small amount of Datapoint ingested is being dropped. It has been verified that Span is being dropped for a hour. We are continuing to investigate this issue.

  4. investigating Aug 20, 2026, 04:40 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 20, 2026, 04:52 PM UTC

    One of our vendors is reporting an outage, which is related to the ongoing issue. We are currently working with the vendor to resolve the issue. We are continuing to investigate this issue.

  6. investigating Aug 20, 2026, 05:08 PM UTC

    One of our vendors is reporting an outage, which is related to the ongoing issue. We are currently working with the vendor to resolve the issue. We are continuing to investigate this issue.

  7. identified Aug 20, 2026, 05:14 PM UTC

    Starting to see recovery in progress.

  8. monitoring Aug 20, 2026, 05:37 PM UTC

    Recovery in progress. We are continuing to monitor

  9. monitoring Aug 20, 2026, 05:53 PM UTC

    Recovery in progress. We are continuing to monitor

  10. monitoring Aug 20, 2026, 06:09 PM UTC

    Recovery in progress. We are continuing to monitor

  11. monitoring Aug 20, 2026, 06:24 PM UTC

    Recovery in progress. We are continuing to monitor

  12. monitoring Aug 20, 2026, 06:37 PM UTC

    We are continuing to monitor for any further issues.

  13. monitoring Aug 20, 2026, 06:38 PM UTC

    We are continuing to monitor for any further issues.

  14. monitoring Aug 20, 2026, 06:40 PM UTC

    Recovery in progress. We are continuing to monitor

  15. resolved Aug 20, 2026, 06:45 PM UTC

    Recovery completed. Datapoint ingestion is now working as expected.