Splashtop incident

Intermittently unable to reach Splashtop Servers (Global stack)

Minor Resolved View vendor source →

Splashtop experienced a minor incident on June 23, 2025 affecting Splashtop remote desktop service (Global) and Splashtop web console (my.splashtop.com) and 1 more component, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 12:19 AM UTC
Resolved
Jun 23, 2025, 04:42 AM UTC
Duration
4h 23m
Detected by Pingoru
Jun 23, 2025, 12:19 AM UTC

Affected components

Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service

Update timeline

  1. investigating Jun 23, 2025, 12:19 AM UTC

    (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

  2. monitoring Jun 23, 2025, 03:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2025, 04:42 AM UTC

    This incident has been resolved.