Splashtop experienced a major incident on April 15, 2026 affecting Splashtop remote desktop service (EU) and Splashtop web console in EU (my.splashtop.eu), lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (EU)Splashtop web console in EU (my.splashtop.eu)
Update timeline
- investigating Apr 15, 2026, 08:01 AM UTC
(EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.
- identified Apr 15, 2026, 08:02 AM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 15, 2026, 08:14 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 15, 2026, 08:45 AM UTC
This incident has been resolved.