Splashtop experienced a minor incident on July 24, 2018 affecting Splashtop remote desktop service (Global), lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (Global)
Update timeline
- investigating Jul 24, 2018, 06:33 PM UTC
Splashtop servers are seeing higher than expected loading at the moment. We are investigating. Some customer may have intermittent availability.
- investigating Jul 24, 2018, 08:03 PM UTC
We've brought server loading back to normal. Please try again. We are continuing to investigate and monitor and will update further.
- resolved Jul 24, 2018, 09:08 PM UTC
Problem identified and resolved. We are investigating to make improvements and prevent future occurrences.