Splashtop incident

intermittent remote session failures

Notice Resolved View vendor source →

Splashtop experienced a notice incident on June 2, 2019 affecting Splashtop remote desktop service (Global), lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2019, 08:50 PM UTC
Resolved
Jun 03, 2019, 12:16 AM UTC
Duration
3h 26m
Detected by Pingoru
Jun 02, 2019, 08:50 PM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. investigating Jun 02, 2019, 08:50 PM UTC

    you maybe experiencing intermittent remote session failures due to Google Cloud network issue.

  2. identified Jun 02, 2019, 08:54 PM UTC

    https://status.cloud.google.com/incident/compute/19003

  3. monitoring Jun 02, 2019, 11:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2019, 12:16 AM UTC

    This incident has been resolved.