Splashtop incident

Web console, my.splashtop.com unavailable intermittently

Minor Resolved View vendor source →

Splashtop experienced a minor incident on September 23, 2019 affecting Splashtop web console (my.splashtop.com), lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2019, 10:09 PM UTC
Resolved
Sep 23, 2019, 11:16 PM UTC
Duration
1h 7m
Detected by Pingoru
Sep 23, 2019, 10:09 PM UTC

Affected components

Splashtop web console (my.splashtop.com)

Update timeline

  1. investigating Sep 23, 2019, 10:09 PM UTC

    Remote connections are unaffected. We are investigating the web console server and will restore fully as soon as we can.

  2. investigating Sep 23, 2019, 10:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2019, 10:58 PM UTC

    Service is back to normal. We are investigating the cause.

  4. resolved Sep 23, 2019, 11:16 PM UTC

    We have fixed the web server access by disabling hardware export for the time being.