Splashtop experienced a minor incident on March 24, 2020 affecting Splashtop remote desktop service (Global), lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2020, 09:02 PM UTC
We've just confirmed that one of the datacenters had degraded network performance this morning between 10:20am to 10:40am PDT resulting in slower-than-normal connections and some disconnections. Connections were automatically rerouted to redundant servers, and all services are recovered and performing normally.
- investigating Mar 24, 2020, 09:07 PM UTC
we have identified the affected datacenter in US west region.
- resolved Mar 24, 2020, 09:11 PM UTC
This incident has been resolved.
- postmortem Mar 24, 2020, 11:11 PM UTC
Between 10:20AM-10:40AM PDT, some of our servers in the US West Coast region experienced intermittent network issues. We promptly scaled up and failed over to other servers in the West Coast region. During this time, user sessions handled by the affected servers were dropped. All connectivity should have returned to normal after user endpoints automatically re-attached to new servers. Duration of connectivity issues for the affected users should be in the range of 15-30 minutes. We apologize for the delayed posting of information for this incident.