Splashtop experienced a minor incident on March 25, 2020 affecting Splashtop remote desktop service (Global), lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (Global)
Update timeline
- investigating Mar 25, 2020, 02:07 PM UTC
We've just confirmed that one of the datacenters in London had degraded network performance this morning between 6:30am to 6:40am PDT resulting in slower-than-normal connections and some disconnections. Connections were automatically rerouted to redundant servers, and all services are recovered and performing normally.
- resolved Mar 25, 2020, 03:10 PM UTC
This incident has been resolved.