Splashtop incident

regional relay server demand increased

Minor Resolved View vendor source →

Splashtop experienced a minor incident on July 13, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2020, 04:59 PM UTC
Resolved
Jul 13, 2020, 03:30 PM UTC
Duration
—
Detected by Pingoru
Jul 13, 2020, 04:59 PM UTC

Update timeline

  1. resolved Jul 13, 2020, 04:59 PM UTC

    Some customers reported issues connecting to Splashtop relay servers.

  2. postmortem Jul 13, 2020, 05:00 PM UTC

    approximately 30 minutes after the incident, increased relay servers and capacity