Splashtop experienced a minor incident on August 30, 2020 affecting Splashtop remote desktop service (Global), lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (Global)
Update timeline
- investigating Aug 30, 2020, 11:35 AM UTC
Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.
- investigating Aug 30, 2020, 11:38 AM UTC
We are continuing to investigate this issue.
- identified Aug 30, 2020, 11:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 30, 2020, 12:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 30, 2020, 02:26 PM UTC
This incident has been resolved.