Splashtop experienced a minor incident on September 23, 2020 affecting Mirroring360 service, lasting 13h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Mirroring360 service
Update timeline
- investigating Sep 23, 2020, 05:36 PM UTC
We are currently investigating an issue that chrome users are not able to use our Mirroring 360 service cross different networks with Mirroring ID.
- identified Sep 23, 2020, 06:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2020, 05:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2020, 06:45 AM UTC
This incident has been resolved.