Splashtop incident

intermittent remote session failures in Japan and Australia region

Major Resolved View vendor source →

Splashtop experienced a major incident on November 2, 2020 affecting Splashtop remote desktop service (Global), lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2020, 12:53 AM UTC
Resolved
Nov 02, 2020, 02:01 AM UTC
Duration
1h 8m
Detected by Pingoru
Nov 02, 2020, 12:53 AM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. investigating Nov 02, 2020, 12:53 AM UTC

    Users in Japan and Australia region are experiencing intermittent remote session failures. We are looking into the issue.

  2. identified Nov 02, 2020, 12:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 02, 2020, 01:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 02, 2020, 02:01 AM UTC

    This incident has been resolved.