Splashtop experienced a notice incident on December 2, 2020 affecting Splashtop remote desktop service (Global) and Splashtop web console (my.splashtop.com) and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Splashtop web console in EU (my.splashtop.eu)
Update timeline
- investigating Dec 02, 2020, 12:37 AM UTC
Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.
- identified Dec 02, 2020, 12:39 AM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 02, 2020, 12:40 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 02, 2020, 12:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2020, 01:34 AM UTC
This incident has been resolved.