Splashtop incident

intermittent login failures for users in Australia

Notice Resolved View vendor source →

Splashtop experienced a notice incident on December 15, 2020 affecting Splashtop remote desktop service (Global) and Splashtop web console (my.splashtop.com), lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2020, 10:40 PM UTC
Resolved
Dec 15, 2020, 11:18 PM UTC
Duration
38m
Detected by Pingoru
Dec 15, 2020, 10:40 PM UTC

Affected components

Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)

Update timeline

  1. investigating Dec 15, 2020, 10:40 PM UTC

    We have received reports on intermittent server login failures for users in Australia. We are investigating the issue.

  2. resolved Dec 15, 2020, 11:18 PM UTC

    We have confirmed reports that Splashtop service is working fine for Australia region.