Splashtop experienced a critical incident on April 23, 2021 affecting Splashtop web console in EU (my.splashtop.eu), lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop web console in EU (my.splashtop.eu)
Update timeline
- investigating Apr 23, 2021, 05:17 PM UTC
Our servers in EU region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.
- identified Apr 23, 2021, 05:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 23, 2021, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2021, 05:54 PM UTC
This incident has been resolved.