Splashtop experienced a critical incident on August 13, 2021 affecting Splashtop remote desktop service (Global) and Splashtop web console (my.splashtop.com) and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
Update timeline
- investigating Aug 13, 2021, 06:13 AM UTC
Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.
- identified Aug 13, 2021, 08:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 13, 2021, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2021, 09:57 AM UTC
This incident has been resolved.