Splashtop experienced a major incident on September 29, 2021 affecting Splashtop remote desktop service (Global) and Splashtop web console (my.splashtop.com) and 1 more component, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Splashtop web console in EU (my.splashtop.eu)
Update timeline
- investigating Sep 29, 2021, 11:11 AM UTC
Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.
- identified Sep 29, 2021, 01:28 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 29, 2021, 02:18 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2021, 03:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 29, 2021, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2021, 05:47 PM UTC
This incident has been resolved.