Splashtop experienced a minor incident on November 1, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 01, 2021, 05:13 PM UTC
Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.
- postmortem Nov 01, 2021, 11:01 PM UTC
The load balancer in one of our regions became unhealthy earlier this morning. We redirected traffic to another region, and all service should be back to normal as of at 9:00AM PDT. We have since rebuilt the affected load balancer, and the full infrastructure has been restored to normal as of 12:30PM PDT.