Splashtop incident

Connectivity issue with Share My Desktop in US West region

Splashtop experienced a minor incident on August 19, 2022 affecting Splashtop remote desktop service (Global), lasting 26m. The incident has been resolved; the full update timeline is below.

Started: Aug 19, 2022, 05:52 PM UTC
Resolved: Aug 19, 2022, 06:19 PM UTC
Duration: 26m
Detected by Pingoru: Aug 19, 2022, 05:52 PM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

identified Aug 19, 2022, 05:52 PM UTC

Some customers are reporting inability to start Share My Desktop sessions in US West region. We are working to resolve as soon as possible. Our apologies for the issues.
monitoring Aug 19, 2022, 06:00 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 19, 2022, 06:19 PM UTC

This incident has been resolved.