Splashtop incident
In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance
Splashtop experienced a minor incident on August 30, 2023 affecting Splashtop remote desktop service (Global), lasting 4d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2023, 05:06 PM UTC
Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.
- investigating Aug 29, 2023, 05:00 PM UTC
We are continuing to investigate this issue.
- investigating Aug 30, 2023, 09:42 PM UTC
We are continuing to investigate this issue. We appreciate your patience!
- identified Aug 31, 2023, 04:58 PM UTC
Issue identified and network recovery is under way.
- identified Sep 01, 2023, 07:18 PM UTC
We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.
- identified Sep 03, 2023, 06:18 PM UTC
System maintenance have been completed for most regions and operations is returning to normal.
- monitoring Sep 04, 2023, 07:04 AM UTC
All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.
- resolved Sep 04, 2023, 07:20 AM UTC
This incident has been resolved.