Splashtop experienced a minor incident on October 30, 2023 affecting Splashtop remote desktop service (Global), lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (Global)
Update timeline
- investigating Oct 30, 2023, 06:32 PM UTC
Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.
- identified Oct 30, 2023, 06:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2023, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2023, 08:16 PM UTC
Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.