Splashtop incident

Our service is experiencing intermittent connectivity issue in US San Jose region

Minor Resolved View vendor source →

Splashtop experienced a minor incident on November 5, 2023 affecting Splashtop remote desktop service (Global), lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2023, 01:37 AM UTC
Resolved
Nov 05, 2023, 02:17 AM UTC
Duration
40m
Detected by Pingoru
Nov 05, 2023, 01:37 AM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. identified Nov 05, 2023, 01:37 AM UTC

    We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

  2. monitoring Nov 05, 2023, 01:49 AM UTC

    system recovery is under way. we are monitoring the results.

  3. resolved Nov 05, 2023, 02:17 AM UTC

    This incident has been resolved.