Splashtop incident

London region experiencing intermittent connectivity issue

Minor Resolved View vendor source →

Splashtop experienced a minor incident on November 15, 2023 affecting Splashtop remote desktop service (Global), lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 10:52 AM UTC
Resolved
Nov 15, 2023, 01:02 PM UTC
Duration
2h 9m
Detected by Pingoru
Nov 15, 2023, 10:52 AM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. investigating Nov 15, 2023, 12:17 PM UTC

    We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

  2. investigating Nov 15, 2023, 12:28 PM UTC

    System recovery is under way. We are monitoring the results.

  3. investigating Nov 15, 2023, 01:00 PM UTC

    This incident has been resolved.

  4. resolved Nov 15, 2023, 01:02 PM UTC

    This incident has been resolved.