Splashtop incident

Intermittently unable to reach Splashtop Servers

Minor Resolved View vendor source →

Splashtop experienced a minor incident on December 4, 2023 affecting Splashtop remote desktop service (Global), lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 01:24 PM UTC
Resolved
Dec 04, 2023, 02:50 PM UTC
Duration
1h 25m
Detected by Pingoru
Dec 04, 2023, 01:24 PM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. investigating Dec 04, 2023, 01:24 PM UTC

    Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

  2. identified Dec 04, 2023, 01:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 04, 2023, 02:50 PM UTC

    This incident has been resolved.