Splashtop incident

Intermittently unable to reach Splashtop Servers on EU stack

Minor Resolved View vendor source →

Splashtop experienced a minor incident on January 16, 2024 affecting Splashtop remote desktop service (Global), lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 09:09 AM UTC
Resolved
Jan 16, 2024, 09:46 AM UTC
Duration
36m
Detected by Pingoru
Jan 16, 2024, 09:09 AM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. investigating Jan 16, 2024, 09:09 AM UTC

    Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

  2. investigating Jan 16, 2024, 09:10 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 16, 2024, 09:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2024, 09:46 AM UTC

    This incident has been resolved.