Splashtop incident

Intermittently unable to connect to relay server

Minor Resolved View vendor source →

Splashtop experienced a minor incident on February 8, 2024 affecting Splashtop remote desktop service (Global), lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 03:45 AM UTC
Resolved
Feb 08, 2024, 07:21 AM UTC
Duration
3h 35m
Detected by Pingoru
Feb 08, 2024, 03:45 AM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. investigating Feb 08, 2024, 03:45 AM UTC

    We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

  2. monitoring Feb 08, 2024, 04:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 08, 2024, 07:21 AM UTC

    This incident has been resolved.