Splashtop incident

We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

Minor Resolved View vendor source →

Splashtop experienced a minor incident on April 24, 2024 affecting Splashtop remote desktop service (Global), lasting 7h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 08:44 PM UTC
Resolved
Apr 25, 2024, 04:43 AM UTC
Duration
7h 59m
Detected by Pingoru
Apr 24, 2024, 08:44 PM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. investigating Apr 24, 2024, 08:44 PM UTC

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

  2. identified Apr 25, 2024, 02:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 25, 2024, 03:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 25, 2024, 04:43 AM UTC

    This incident has been resolved.