Splashtop incident

Intermittently unable to reach Splashtop Servers on EU stack

Minor Resolved View vendor source →

Splashtop experienced a minor incident on May 28, 2024 affecting Splashtop remote desktop service (Global) and Splashtop web console in EU (my.splashtop.eu), lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 07:39 AM UTC
Resolved
May 28, 2024, 10:15 AM UTC
Duration
2h 36m
Detected by Pingoru
May 28, 2024, 07:39 AM UTC

Affected components

Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)

Update timeline

  1. investigating May 28, 2024, 07:39 AM UTC

    Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

  2. identified May 28, 2024, 08:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 28, 2024, 09:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2024, 10:15 AM UTC

    This incident has been resolved.