Splashtop experienced a minor incident on August 6, 2024 affecting Splashtop remote desktop service (Global), lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Splashtop remote desktop service (Global)
Update timeline
- investigating Aug 06, 2024, 02:54 AM UTC
Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.
- identified Aug 06, 2024, 03:47 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 06, 2024, 03:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2024, 04:11 AM UTC
This incident has been resolved.