Splashtop incident

Intermittent connectivity issue in Taiwan region

Minor Resolved View vendor source →

Splashtop experienced a minor incident on January 9, 2025 affecting Splashtop remote desktop service (Global), lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 01:20 AM UTC
Resolved
Jan 09, 2025, 01:52 AM UTC
Duration
31m
Detected by Pingoru
Jan 09, 2025, 01:20 AM UTC

Affected components

Splashtop remote desktop service (Global)

Update timeline

  1. investigating Jan 09, 2025, 01:20 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 09, 2025, 01:20 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 09, 2025, 01:30 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 09, 2025, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 09, 2025, 01:52 AM UTC

    This incident has been resolved.