Spiff Commerce Outage History

Due to bulk operations communicated to us via one of our third party connections our platform was hit but a massively unexpected number of messages. This resulted in resources receiving hugely unintended amounts of traffic causing our platform to effectively become unresponsive. We’ve put in place additional methods to catch and also throttle in situations like this moving forwards to help prevent this problem type. We apologize for any inconvenience. NOTE: Any orders or orchestrations expected to have run should be processed at this point and available inside the platform. If you are concerned this isn’t the case or are seeing otherwise please reach out to [email protected]

As a result of this incident, we have taken two actions to prevent future reoccurrence. 1. We have done an audit of customers that utilise our platform via Shopify. Using this audit, we can now confirm no one is relying on old methods of communication to notify us about changes in their Shopify store. 2. We have dismantled the old system entirely. All new connections will be through our new system, built late last year. This system was purpose-built to handle large traffic spikes by correctly throttling requests to our server. All partners that have installed the plugin between now and when that new system was put in place would not have been involved in this incident. Only a small subset of partners who installed within a certain time range were involved. We apologise for any inconvenience caused by this event. We strive to ensure a reliable platform and have investigated all potential improvements we can make moving forwards to keep it that way.