Spiff Commerce incident

Orchestration Performance Degraded

Major Resolved View vendor source →

Spiff Commerce experienced a major incident on September 9, 2025 affecting API and Orchestration, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 02:00 AM UTC
Resolved
Sep 09, 2025, 05:32 AM UTC
Duration
3h 31m
Detected by Pingoru
Sep 09, 2025, 02:00 AM UTC

Affected components

APIOrchestration

Update timeline

  1. identified Sep 09, 2025, 03:48 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 09, 2025, 03:48 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Sep 09, 2025, 03:49 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 09, 2025, 04:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 09, 2025, 05:32 AM UTC

    This incident has been resolved.