Spiceworks incident

Cloud Help Desk / Power BI Connector: Server error page on login

Notice Resolved View vendor source →

Spiceworks experienced a notice incident on October 18, 2022 affecting Cloud Help Desk, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2022, 01:51 PM UTC
Resolved
Oct 18, 2022, 04:49 PM UTC
Duration
2h 58m
Detected by Pingoru
Oct 18, 2022, 01:51 PM UTC

Affected components

Cloud Help Desk

Update timeline

  1. investigating Oct 18, 2022, 01:51 PM UTC

    We've received reports that some users are experiencing an issue trying to connect Power BI to their Cloud Help Desk instance. At this time, we're unclear what's causing this issue and are continuing to investigate.

  2. resolved Oct 18, 2022, 04:49 PM UTC

    A recent backend update was the culprit for this. The update has been rolled back and the Power BI / CHD connection is working properly now.