Spiceworks incident

Cloud Help Desk - Power BI Fails to Load Content

Spiceworks experienced a minor incident on March 22, 2023 affecting Cloud Help Desk, lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started: Mar 22, 2023, 02:49 PM UTC
Resolved: Mar 24, 2023, 07:59 PM UTC
Duration: 2d 5h
Detected by Pingoru: Mar 22, 2023, 02:49 PM UTC

Affected components

Cloud Help Desk

Update timeline

investigating Mar 22, 2023, 02:49 PM UTC

When refreshing Power BI to retrieve updated values, you may receive an error like: "Web.Contents failed to get contents from 'https://on.spiceworks.com/api/public/power_bi/reports/xlsx' (404): Not Found" The cause for this is under investigation, however a workaround has been discovered by users: If you delete the exports that are triggered by opening PowerBi and manually run an export, you can then refresh PowerBi.
monitoring Mar 23, 2023, 08:05 PM UTC

A fix was put into place 22-Mar that appears to have resolved the issue. If you're still having trouble with Power BI, though, email support: [email protected]
resolved Mar 24, 2023, 07:59 PM UTC

Resolved via a release Mar 23, refer to release notes https://community.spiceworks.com/blogs/help-desk-cloud-edition-release-notes/4050-cloud-help-desk-exports-power-bi-advanced-reporting-bugfix